Evaluation Strategy for Ranking and Rating of Knowledge Sharing Portal Usability

Knowledge Sharing portals are the primary gateways for users to access all the information they need for their activity with adequate safety, security and in the best quality. The usability of a Knowledge Sharing Portal plays an important role in every organization and higher learning institutions, as it helps to increase the user satisfaction, reuse of knowledge assets, consistency of information and simplification of the maintenance process, regardless of the context, order or type of users. The primary goal of this paper is to propose a strategy for the ranking and rating of usability of the KM system. In this proposed work, we first describe the ways to design and develop the quality factors, using a multi-dimensional metric model for measuring usability along with other supporting factors. Secondly we have shown the ways to apply the Weighted Average Mean (WAM) on the usability factor and other relevant factors for evaluation. Using the weights and values generated in the metric database, the usability of the KM system can be ranked and rated both manually and automatically.